Distance Selling Agreement and Pre-Contractual Information
DISTANCE SALES AGREEMENT
ARTICLE 1 – PARTIES
1.1. SELLER
Company Name: 4R Çevre ve Enerji San. ve Tic. A.Ş.
Address: Fatih Mah. 73. Sok. No:18 Kapaklı / Tekirdağ / Türkiye
Telephone: +90 282 652 30 90
Email: info@4r.com.tr
Tax Office: Çerkezköy Tax Office
Tax No.: 0010945676
MERSIS No.: 0001094567600019
Trade Registry No.: 6545
Website: 4r.com.tr
1.2. BUYER
Full Name / Company Name: Information provided during the order process
Telephone: Information provided during the order process
Email: Information provided during the order process
Address: Information provided during the order process
The Buyer may be an individual consumer or a natural or legal person acting for commercial or professional purposes. In transactions where the Buyer does not qualify as a consumer under Law No. 6502 on Consumer Protection, the provisions concerning the right of withdrawal and other consumer rights granted exclusively to consumers shall not apply.
ARTICLE 2 – SUBJECT
The subject of this Distance Sales Agreement is to determine the rights and obligations of the parties, within the scope of Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts and other applicable legislation, regarding the sale and delivery of the product or products electronically ordered by the Buyer through the Seller’s website, where the Buyer qualifies as a consumer.
The Buyer acknowledges and declares that, before placing the order, the Buyer has been provided electronically with information regarding the essential characteristics of the product, sales price, payment method, delivery conditions, any applicable shipping/transportation costs, right of withdrawal and information concerning the Seller, and understands that confirming the order creates an obligation to pay.
This Distance Sales Agreement, the Preliminary Information Form and the invoice relating to the order shall be considered as a whole.
ARTICLE 3 – PRODUCT AND ORDER INFORMATION
The essential characteristics, quantity, sales price, total price including taxes and, where applicable, shipping/transportation costs of the product or products subject to this Agreement shall be as displayed to the Buyer on the product page, shopping cart and order summary.
Product(s): As specified in the order summary.
Quantity: As specified in the order summary.
Unit Price: As specified in the order summary.
Total Product Price: As specified in the order summary.
Shipping / Transportation Cost: As specified in the applicable product and order conditions.
Total Price Including Taxes: As specified in the order summary.
For certain products, transportation costs may be included in the sales price. For other products, transportation costs may be calculated separately. The shipping/transportation conditions and total amount payable displayed to the Buyer on the product page, shopping cart or checkout page before completion of the order shall apply.
ARTICLE 4 – PAYMENT AND DELIVERY
Delivery Address: Address provided by the Buyer during the order process.
Recipient: Person specified by the Buyer during the order process.
Billing Address: Address provided by the Buyer during the order process.
Payment Method: Payment method selected during the order process.
Total Amount Payable: Amount specified in the order summary.
The product subject to the order shall be delivered to the Buyer or to the person/entity designated by the Buyer in accordance with the delivery conditions specified during the order process.
The Seller shall deliver the product within the period specified or committed to during the order process. Where the Buyer qualifies as a consumer, delivery shall be completed subject to the maximum periods stipulated under applicable legislation.
If delivery cannot be completed because the Buyer or designated recipient is not present at the address, an incorrect or incomplete address has been provided, or for another reason attributable to the Buyer, any additional shipping/transportation costs arising from redelivery may be borne by the Buyer.
ARTICLE 5 – GENERAL PROVISIONS
The Buyer acknowledges that they have obtained information through the website regarding the essential characteristics of the product subject to the Agreement, its sales price, payment method, delivery conditions and any applicable shipping/transportation costs, and that they have provided the necessary electronic confirmation.
The Seller is obliged to deliver the product subject to the Agreement completely, in accordance with the characteristics specified in the order and in compliance with applicable legislation.
The Buyer acknowledges that the information provided to the Seller during the order process is accurate, complete and up to date. To the extent permitted by applicable legislation, the Seller shall not be held responsible for consequences arising from the inability to complete delivery due to incorrect or incomplete information.
If there is visible and apparent damage to the packaging or product at the time of delivery, the Buyer is advised, where possible, to record the condition together with the delivery representative and notify the Seller. This does not prejudice the Buyer’s statutory rights relating to defective goods.
If the supply or delivery of the product becomes impossible, the Seller shall notify the Buyer. Where the Buyer qualifies as a consumer, any amounts collected shall be refunded within the periods stipulated under applicable legislation.
In the event of natural disasters, war, strikes, disruptions to transportation or logistics services, decisions of public authorities or similar events beyond the Seller’s control that constitute force majeure, the obligations of the parties may be postponed to the extent affected by such event. The Seller shall inform the Buyer if a significant event affecting delivery occurs.
For payments made by credit or debit card, the conditions applied by the relevant bank or payment service provider shall apply. Instalments, campaigns, interest or other financial conditions applied by the bank or payment service provider are independent of the Seller.
The Seller may carry out necessary security and verification checks for the purposes of ensuring payment security, preventing fraud and fulfilling its legal obligations.
ARTICLE 6 – RIGHT OF WITHDRAWAL
Where the Buyer qualifies as a consumer under Law No. 6502 on Consumer Protection, the Buyer has the right to withdraw from the Agreement within 14 (fourteen) days from the date of receipt of the product, without providing any reason and without paying any penalty, subject to the exceptions set forth in the Regulation on Distance Contracts.
To exercise the right of withdrawal, it is sufficient for the Buyer to provide the Seller with a clear notification within the 14-day period.
The withdrawal notification may be submitted to the Seller through the following communication channels:
Email: info@4r.com.tr
Telephone: +90 282 652 30 90
If the right of withdrawal is exercised, the product must be returned to the Seller within the periods and under the conditions stipulated by applicable legislation.
The Seller shall refund the amounts collected from the Buyer within the period prescribed by applicable legislation following receipt of the withdrawal notification and in accordance with the relevant legal provisions.
Unless otherwise stipulated by applicable legislation, the refund shall be made using a payment method compatible with the payment instrument used by the Buyer for the purchase.
The party responsible for shipping/transportation costs arising from the return shall be determined in accordance with the conditions communicated to the Buyer before the order and the provisions of applicable legislation.
The 14-day right of withdrawal granted to consumers shall not apply to Buyers acting for commercial or professional purposes who do not qualify as consumers under Law No. 6502.
ARTICLE 7 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal may not be exercised in relation to products and services for which the right of withdrawal is excluded under the Regulation on Distance Contracts and applicable legislation.
In particular, this may include:
Products prepared specifically in accordance with the Buyer’s requests or personal requirements,
Products which, after delivery, have had protective elements such as packaging, tape, seals or wrapping opened and whose return would be unsuitable for health or hygiene reasons,
Products which, after delivery, become mixed with other products and cannot, by their nature, be separated,
and other goods and services classified as exceptions to the right of withdrawal under applicable legislation.
Where a product falls within an exception to the right of withdrawal, this shall, where reasonably possible, be communicated to the Buyer on the product page or before completion of the order.
ARTICLE 8 – RETURNS AND REFUNDS
Where the right of withdrawal has been duly exercised, the Buyer is obliged to return the product to the Seller within the period stipulated by applicable legislation.
During the withdrawal period, the Buyer may use the product in accordance with its operation, technical specifications and instructions for use. Any decrease in value resulting from use beyond what is necessary for an ordinary inspection of the product shall be subject to the provisions of applicable legislation.
The Seller shall refund payments subject to the right of withdrawal within the periods and using the methods stipulated by applicable legislation.
If the product is defective, the Buyer’s statutory rights under Law No. 6502 on Consumer Protection and other applicable legislation shall remain reserved.
ARTICLE 9 – PROTECTION OF PERSONAL DATA
The Seller processes personal data obtained under this Agreement in accordance with the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and applicable legislation.
Detailed information regarding the purposes and methods of processing personal data, the applicable legal grounds, the parties to whom personal data may be transferred and the rights of data subjects under the KVKK is provided in the Personal Data Protection Notice published on the 4R Çevre website.
The Buyer is responsible for ensuring that the personal information provided during the order process is accurate and up to date.
ARTICLE 10 – RESOLUTION OF DISPUTES
For disputes arising from transactions in which the Buyer qualifies as a consumer, applications may be made to the Consumer Arbitration Committees located in the Buyer’s place of residence or the place where the consumer transaction was carried out, subject to the monetary thresholds applicable on the date of application.
For 2026, consumer disputes with a value below TRY 186,000 may be submitted to Consumer Arbitration Committees. As this monetary threshold is revised annually, the legislation in force on the date on which the dispute arises or the application is made shall apply.
For consumer disputes exceeding the applicable monetary threshold, mandatory mediation as a prerequisite to litigation and applications to consumer courts shall apply in accordance with applicable legislation. Where no consumer court exists, applications may be made to the competent court designated under applicable law.
For commercial transactions where the Buyer does not qualify as a consumer, the general rules on jurisdiction and competent courts shall apply according to the nature of the dispute.
ARTICLE 11 – ENTRY INTO FORCE
The Buyer acknowledges and declares that, before completing payment for an order placed through the website, the Buyer has electronically read and approved this Distance Sales Agreement and the Preliminary Information Form.
This Agreement shall enter into force upon electronic approval by the Buyer and creation of the order.
SELLER
4R Çevre ve Enerji San. ve Tic. A.Ş.
PRELIMINARY INFORMATION FORM
1. SELLER INFORMATION
Company Name: 4R Çevre ve Enerji San. ve Tic. A.Ş.
Address: Fatih Mah. 73. Sok. No:18 Kapaklı / Tekirdağ / Türkiye
Telephone: +90 282 652 30 90
Email: info@4r.com.tr
Tax Office: Çerkezköy Tax Office
Tax No.: 0010945676
MERSIS No.: 0001094567600019
Trade Registry No.: 6545
Website: 4r.com.tr
2. PRODUCT AND PRICE INFORMATION
The essential characteristics, quantity, unit price, sales price including taxes and, where applicable, shipping/transportation costs of the product or products subject to the order are displayed to the Buyer on the product page, shopping cart and order summary.
The Buyer may review this information before confirming the order.
For certain products, transportation costs are included in the sales price. For other products, transportation costs may be calculated separately. The shipping/transportation conditions and total amount payable displayed to the Buyer before completion of the relevant order shall apply.
3. PAYMENT INFORMATION
The Buyer shall make payment by selecting one of the payment methods offered on the website.
The payment method, product price, any applicable shipping/transportation costs, taxes and total amount payable shall be displayed to the Buyer before completion of the order.
The Buyer acknowledges that confirming the order creates an obligation to pay.
4. DELIVERY
The products subject to the order shall be delivered to the delivery address specified by the Buyer during the order process or to the person designated by the Buyer.
The delivery period and any product-specific delivery/transportation conditions shall be communicated to the Buyer on the product page or during the order process.
For transactions in which the Buyer qualifies as a consumer, delivery shall be completed taking into account the maximum periods stipulated under applicable legislation.
5. RIGHT OF WITHDRAWAL
Where the Buyer qualifies as a consumer, the Buyer has the right to withdraw from the Agreement within 14 (fourteen) days from the date of receipt of the product without providing any reason and without paying any penalty, except in cases excluded under applicable legislation.
To exercise the right of withdrawal, it is sufficient to provide the Seller with a clear notification within this period.
Email: info@4r.com.tr
Telephone: +90 282 652 30 90
The return of the product, return shipping costs and refund procedures relating to the exercise of the right of withdrawal shall be carried out in accordance with applicable consumer legislation.
The 14-day right of withdrawal granted to consumers shall not apply to Buyers acting for commercial or professional purposes who do not qualify as consumers.
6. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal shall not apply to products and services for which the right of withdrawal is excluded under applicable legislation.
Products prepared specifically at the Buyer’s request or according to the Buyer’s personal requirements, products which become mixed with other products after delivery and cannot by their nature be separated, and other products falling within the exceptions prescribed by applicable legislation may be included within this scope.
7. COMPLAINTS AND APPLICATIONS
The Buyer may submit requests and complaints concerning orders, deliveries or products to the Seller through the following communication channels:
Telephone: +90 282 652 30 90
Email: info@4r.com.tr
For disputes in which the Buyer qualifies as a consumer, applications may be made to Consumer Arbitration Committees within the monetary thresholds applicable on the date of application or to consumer courts in accordance with applicable legislation.
8. PERSONAL DATA
Personal data belonging to the Buyer processed in connection with order transactions shall be processed in accordance with the Turkish Personal Data Protection Law No. 6698 and applicable legislation.
Detailed information regarding the processing of personal data is provided in the Personal Data Protection Notice published on the 4R Çevre website.
9. BUYER’S ACKNOWLEDGEMENT OF PRELIMINARY INFORMATION
The Buyer acknowledges and declares that, before placing the order, clear and comprehensible information has been provided regarding:
The essential characteristics of the product or products subject to the order,
The total sales price including taxes,
Any applicable shipping/transportation and other additional costs,
Payment and delivery conditions,
The right of withdrawal and circumstances in which the right of withdrawal cannot be exercised,
The Seller’s company name, full address and contact details,
Complaint and application procedures.
The Buyer acknowledges that they have electronically read and understood this Preliminary Information Form, are aware that approval of the order creates an obligation to pay, and have placed the order on the basis of this information.
SELLER
4R Çevre ve Enerji San. ve Tic. A.Ş.